Frequently Asked Questions
Learn more about which third-party services you can connect to your Convertain account and how.
Most Helpful Answers
Here are the questions and answers that helped other users the most in the past.
Which payment methods can I use?
At the moment we accept payments via credit card through Stripe.
Where can I manage my subscriptions?
Subscriptions are assigned to your organisation. You can view a list of your currently active subscriptions in your organisation settings and from...
Where can I see my past payments and download invoices for them?
A list of all payments and invoices can be found in your organisation settings. There you are also able to download each invoice as a PDF file.
How can I request a refund for a recent payment?
To request a refund for a recent payment please submit a ticket from within your account. Keep in mind, that refunds are issued according to our...
Why was my credit card declined?
Whenever Stripe, our payment provider, rejects a payment you should also see the reason Stripe provides as an error message in the top right corner...
Still Need Help?
Couldn't find the answer you were looking for in our F.A.Q.? No problem.
Below you can find additional ways to get answers to all your questions.
Check out our step-by-step tutorial videos on YouTube to simply follow along to see how all of our features works.Watch Tutorials
Schedule a 1-on-1 call with one of our team members to assist you with your setup and answer all the questions you might have.Schedule Call
Use our ticket system to reach out to our team via email and we'll answer your questions via email to help your along.Submit Ticket